Help

The company offers you a period of 15 calendar days from the reception date of your order to return your purchase without the need of alleging any reasons.

The returns are free when the amount of the order is over 39.90 €. Orders with a lower amount will have a cost of 3.95 €. (only in Spain and Portugal). Outside Spain and Portugal, will have a cost of €5. 
In the Balearic Islands will have a cost of €8.

It is not possible to make size or color changes. In this case you must return it and place a new order.

To make a return you must send an email to devoluciones@xtistore.es indicating:

- Order number.

- Items to return and reason for the return.

- If the address or telephone number is different from the one indicated in your order, you must indicate the address to which we must make the collection.

- Day and time slot that you want the carrier to go to your home to pick up the package.

Place the items to be returned in their original packaging. The box must always be protected with a wrapper.

Once we manage your collection, we will send you an email confirming your collection number. You do not have to print any labels as they will be carried by the carrier.

Once we receive your return, we will arrange the reimbursement in a period of 3-4 days by the same way the payment was done.

If the order was shipped with cash on delivery conditions, we will contact you so that you can provide us a bank account number.

Bear in mind that it might take up to 10 working days since moment that you deliver the package to SEUR until you receive the reimbursement of your money.+