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Remember that at xtistore.es we use a “secure payment” system through payment gateways with encoded data. This guarantees the security of your personal data. We do not handle nor store bank details. Aforesaid details are processed by the banks to where we redirect the payment of your orders. If the payment of your orders has not correctly completed, we encourage you to try it again making sure you have all the requested details (some banks request an exclusive pin for online purchases or a coordinates card), is the only thing we can do as we do not handle nor store credit card details under no circumstances. If you have any questions, contact us at firstname.lastname@example.org.